Tomas - Customer Service Representative with 2+ years in eCommerce support

Barranquilla, Atlántico, ColombiaRemoteen

Handled inbound calls from sellers and buyers, resolving queries related to payments, shipping, and disputes.

Applied active listening and empathy techniques to address and resolve diverse customer concerns.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in providing empathetic support and resolving diverse customer queries in a fast-paced environment.

Managed multiple types of cases, demonstrating versatility and adaptability in a dynamic support environment.

Customer ServiceAdvanced

Utilized communication and problem-solving skills to address customer inquiries and issues effectively.

Active ListeningIntermediate

Practiced attentive listening to understand customer needs and provide appropriate resolutions.

Empathy and CommunicationIntermediate

Applied empathetic statements to build rapport and manage customer expectations during interactions.

Case ManagementIntermediate

Managed and resolved diverse support cases involving payments, shipping, and complaints.

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