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Tintswalo
Customer Service & Sales Professional with 6+ years in Call Center and Retail
Video resume
Contact
Competencies
Proven ability to handle diverse customer inquiries and complaints professionally and effectively.
Strong verbal and written communication skills ensuring clear, concise, and friendly interactions.
Accurate management of transactions and records, minimizing errors and ensuring data integrity.
Assisted in driving sales through effective customer engagement and product knowledge.
Education
Summary
Dedicated call center agent with 6+ years of delivering exceptional customer service and supporting sales initiatives. Skilled in communication, data management, and complaint resolution to enhance customer satisfaction.
Key Achievements
- Consistently maintained high customer satisfaction through professional communication and problem-solving.
- Accurately managed payments and data entry, reducing errors and processing times.
- Resolved customer complaints efficiently, enhancing loyalty and retention.
- Supported sales growth by providing excellent service and product knowledge.
Experience
CALL CENTRE AGENT
Assisted customers with queries, purchases and service information.. Resolved complaints calmly and professionally.. Managed payments, receipts and accurate data entry.. Maintained a friendly, welcoming environment for all customers.. Demonstrated strong organizational skills.
SALES REPRESENTATIVE
Skills
Video Transcript
Remote Inbound Call Center
So, my name is Dinshalo Stelamaswangani. I live in Johannesburg, South Africa. I enjoy cooking and baking. I am looking for the position in the remote inbound call center. I am the perfect candidate for the position because I worked in the call center for the past five years, leading me to have a good experience. Thank you.