Dedicated professional with a strong background in customer service, quality assurance, and team training across hospitality, BPO, and retail sectors. Adept at enhancing client experiences and ensuring operational excellence.
Skilled in engaging clients, resolving issues, and ensuring high satisfaction levels across various sectors.
Experienced in evaluating, monitoring, and improving service and product quality in call centers and production environments.
Proficient in public speaking and hosting, with experience in Toastmasters and event hosting.
Assisted in training and mentoring staff to enhance performance and operational efficiency.
La Rosa Mexican Grille & Tequieria Restaurant (Suncoast Casino)
I worked as a Waiter throughout weekdays and weekends. Worked as a Runner as well
Bag & Bulk (bagging.co.za)
High-speed Bagging Plants. Dynamic Weighing Systems. Continuous and Batch Blenders
Total Sports (Gateway Mall)
Call Centers International (Umhlanga)
Outwork Call Center (La Lucia)
Worked as a Senior Trainer Assistant
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Concentrix (BPO Solutions) Westville
