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E-commerce & Retail Operations Specialist with over 10 years of experience
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Competencies
Expert in addressing customer inquiries and providing solutions to ensure high satisfaction and loyalty.
Proficient in stock control, replenishment, and warehouse organization to optimize supply chain efficiency.
Experienced in processing online orders, coordinating fulfillment, and ensuring accurate stock allocation.
Strong collaborator capable of supporting cross-functional teams and maintaining clear communication channels.
Skilled in prioritizing tasks and ensuring accuracy in order fulfillment and stock handling.
Education
Languages
Summary
Dedicated retail and e-commerce specialist with over a decade of experience in stock control, order fulfillment, and customer support across leading South African retail brands. Adept at optimizing operations and enhancing customer satisfaction.
Key Achievements
- Streamlined order processing workflows, improving dispatch accuracy and customer satisfaction at Game Rosebank.
- Maintained optimal stock levels and inventory control, reducing stock discrepancies at Game Cresta and Game Stores.
- Supported daily food department operations, ensuring product availability and hygiene standards at Game Cresta.
- Offloaded and organized incoming deliveries, enhancing warehouse efficiency and safety standards.
- Provided exceptional customer service and sales support, consistently meeting or exceeding targets at Cash Converters and Mr Price Home.
Experience
E-commerce Administrator
Managed online order processing and coordination of picking and packing. Prepared and verified orders for customer collection and dispatch. Assisted customers with queries related to online purchases. Ensured order accuracy and stock availability
Clothing Department Controller
Maintained stockroom organisation and accurate stock levels. Replenished sales floor stock efficiently. Assisted with merchandising standards and inventory control
Food Co & Bakery Controller
Maintained product availability for fresh and hot foods. Ensured quality standards and stock rotation. Supported daily food department operations
Distribution Assistant
Offloaded deliveries and distributed stock to relevant departments. Supported warehouse and sales floor teams with stock movement. Assisted with receiving and organising incoming deliveries
Sales Representative
Assisted customers with product enquiries and sales. Maintained high customer service standards. Supported sales targets and store operations
Merchandiser / Sales Representative
Maintained product displays and merchandising standards. Ensured stock availability on the sales floor. Provided customer assistance and sales support
E‑commerce & Order Fulfilment Administrator
Processed and verified online customer orders for dispatch and in‑store collection. Coordinated picking, packing, and preparation of customer orders. Ensured accurate stock allocation and inventory updates within the system. Maintained order tracking and assisted customers with order queries. Worked closely with store and warehouse teams to meet dispatch deadlines. Ensured compliance with operational procedures and service standards
Clothing Department Controller
Managed stockroom organisation and replenishment of merchandise. Monitored inventory levels and assisted with stock control processes. Supported team operations to ensure efficient department workflow. Maintained clean and organised storage areas
Food Co & Bakery Controller
Controlled stock replenishment and monitored product availability. Maintained hygiene and operational standards. Supported daily store operations and customer service
Distribution Assistant
Received deliveries and offloaded stock. Sorted and distributed goods to relevant store departments. Ensured correct handling and storage of stock. Maintained warehouse organisation and safety standards
Merchandiser / Sales Assistant
Maintained product displays and stock organisation. Assisted customers with product selection. Supported stock receiving and store operations