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Tessy
Call Centre Agent
Contact
Competencies
Demonstrated experience with High-Volume Outbound Dialing.
Demonstrated experience with Inbound Call Handling.
Demonstrated experience with Legal Intake & Qualification.
Demonstrated experience with Script Adherence.
Demonstrated experience with Objection Handling.
Education
Languages
Summary
Call Centre Agent open to new opportunities
Experience
Legal Intake & Outbound Call Specialist
Handled hundreds of inbound and outbound calls daily in a high-volume predictive dialer environment, connecting injured individuals across the United States to legal representation by qualifying callers according to strict intake criteria and maintaining professional, empathetic communication throughout.. Engaged US-based consumers across the 9:00 AM to 4:00 PM Eastern Standard Time window, consistently managing high call volumes with focus, resilience, and a solutions-oriented approach, even during difficult or emotionally charged conversations.. Maintained accurate CRM records of all interactions, caller details, and intake outcomes, following established scripts and SOPs with precision to ensure data integrity and consistent service quality across every shift.
Customer Service Representative
Managed high-volume client interactions across phone and digital channels.. Maintained accurate CRM documentation of all client interactions and outcomes.. Devised retention strategies.
Customer Sales Representative
Conducted 100+ phone-based consultations with clients, handling objections and converting consultations into confirmed outcomes through persistent, trust-based communication.. Maintained accurate client records and CRM documentation through structured follow-up processes.
Customer Support & Operations Associate
Managed 200+ weekly customer interactions across phone channels in a high-volume, fast-paced environment.. Handled complaints and escalations professionally, maintaining detailed operational logs and ensuring accurate documentation across all service touchpoints.
Customer Success Specialist
Managed 300+ customer interactions per month across phone channels in a high-volume telecommunications environment.. Resolved complaints and transaction disputes with effective objection handling, maintaining strong long-term client relationships.