Tatiana - Customer Service & Sales Support Specialist with 4+ years in Aviation and Administrative roles

Bogotá, Bogota D.C., Colombiaen

Provided multilingual (Spanish & English) support for international clients at Iberia Airlines, managing reservations, baggage, and special requests.

Handled sensitive cases with empathy, ensuring customer satisfaction and compliance with productivity and quality indicators.

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Summary

Dedicated to delivering excellent customer service and administrative support with extensive experience in airline operations and sales processes. Skilled in multilingual communication, data management, and technical tools, committed to improving customer experience and operational efficiency.

Key Achievements

Supported sales and administrative processes at Tecniservicios MT, including electronic invoicing, product info, and order tracking.

Skills

Customer ServiceAdvanced

Delivered personalized support via phone and systems for airline and service clients, focusing on needs identification and solutions.

Sales Support & AdministrationIntermediate

Assisted in sales processes, order management, and financial documentation, ensuring organized workflow and customer relations.

Technical SkillsIntermediate

Utilized Amadeus GDS, Natiba, Reciber, Microsoft Excel, and other tools to manage data, reservations, and communication.

Communication & Multilingual SupportAdvanced

Handled calls and written correspondence in Spanish and English, providing clear, professional assistance in diverse contexts.

Experience

Representante de Servicio al Cliente y Soporte Comercial

Iberia Airlines (Cuenta de Outsourcing)

Atención de llamadas entrantes de clientes internacionales en español e inglés, brindando soporte y orientación personalizada., Asistencia en reservas de vuelos, selección de asientos, gestión de equipaje, cambios de itinerario y solicitudes especiales., Identificación de necesidades del cliente y...

Asistente Administrativa y Apoyo en Ventas

Tecniservicios MT (Temporal)

Apoyo en procesos administrativos y comerciales, incluyendo facturación electrónica mediante Siigo Nube., Asistencia en la venta de repuestos mecánicos, brindando información básica de productos, precios y disponibilidad a los clientes., Gestión de comunicaciones por correo electrónico, seguimiento...