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Customer Service Agent with diverse industry experience
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Competencies
Provided support via voice, chat, and email to address customer inquiries and issues.
Practiced active listening and clear communication to educate and assist customers effectively.
Resolved customer concerns about service plans, account issues, and product features.
Ensured accurate documentation of customer interactions and transaction updates.
Collaborated with teams at three companies to deliver customer support and update services.
Education
Languages
Summary
Experienced in multi-channel support and client relationship management across telecommunications and fintech sectors.
Key Achievements
- Managed customer retention and plan updates at ACEDO Colombia S.A.S
- Handled multi-channel customer support for cash app at WEBHELP
- Documented interactions and resolved customer concerns across roles
Experience
AGENT
Retain customers and offer discounts on current plans, Update customers plans to fiber if applies or complete plans with internet and cable, Offer mobiles lines and devices to include in customers monthly plans
CUSTOMER SERVICE REPRESENTATIVE
Voice, chat and email customer service, Handle and resolve customer concerns about services that company provides, providing updates on order status, delays or additional information required, Document any interaction, transaction and updates on customers application process
CUSTOMER SERVICE AGENT
Voice customer service representative at Cashapp, Assist customers needs regarding their accounts, movements, upgrades, downgrades, access, billing and features, Educate customers about app functionality