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Tangny
Customer Service & Support Specialist with 8+ years of varied experience
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Competencies
Provided high-quality customer service across multiple roles, handling inquiries and resolving issues efficiently.
Delivered accurate medical interpretation services while maintaining confidentiality and cultural sensitivity.
Supported Xbox users by troubleshooting hardware and account issues, promoting subscriptions.
Coordinated logistics, referrals, and delivery operations to ensure timely and accurate service delivery.
Applied problem-solving skills to resolve customer and patient issues efficiently across roles.
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Summary
Experienced support professional with strengths in customer service, medical interpretation, and process coordination.
Key Achievements
- Streamlined patient referral processes at Elica’s Referral Department to improve communication efficiency
- Provided expert technical support to Xbox gamers, resolving hardware, account, and subscription issues
- Resolved complex customer inquiries efficiently at Amazon, maintaining professionalism and empathy
Experience
Referral Specialist
Streamlined patient referral processes by coordinating between providers, referrals coordinators and specialists, ensuring prompt and accurate communication.
Gaming Support Specialist
Provided expert technical support to Xbox gamers, resolving issues related to hardware, account management, and subscription services., Managed billing concerns and promoted subscription options, contributing to increased customer retention.
Customer Service Representative
Delivered high-quality customer support, resolving complex inquiries regarding orders, accounts, and product issues with efficiency and empathy., Built trust with customers by maintaining professionalism and providing timely, effective solutions.
Customer Service Representative
Medical Interpreter
Resolved patient inquiries efficiently while providing outstanding service., Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information., Delivered precise and culturally sensitive interpretation services during medical consultations, procedures,...