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Customer Service & Sales Specialist with 4+ years in Customer Support and Sales
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Competencies
Proven ability to deliver high-quality support, resolve issues efficiently, and enhance customer satisfaction.
Skilled in qualifying leads, supporting sales processes, and increasing conversions in diverse industries.
Strong verbal and written communication skills in English, ensuring clear, empathetic customer interactions.
Experienced in creating content and managing campaigns to drive engagement and sales growth.
Education
Languages
Summary
Dedicated customer support and sales specialist with proven success in satellite internet, credit services, and solar energy campaigns. Skilled in communication, lead generation, and social media marketing, aiming to deliver exceptional client experiences and drive business growth.
Key Achievements
- Consistently maintained high customer satisfaction and sales performance across multiple roles.
- Supported U.S.-based solar sales campaigns, generating qualified leads and scheduling appointments remotely.
- Enhanced customer retention through effective support and upselling in satellite internet and credit card services.
- Led social media marketing efforts, boosting online engagement and sales for a local artisan business.
Experience
Appointment Setter / Sales Representative
Generate and qualify leads for solar energy solutions in the U.S. market, Schedule appointments and support sales operations, Manage customer interactions professionally via phone and online platforms
Customer Service & Sales Specialist
Provided technical and billing support for Viasat satellite internet customers, Assisted in sales and retention campaigns, Delivered consistent performance in customer satisfaction and sales metrics
Customer Service & Technical Support Specialist
Supported Viasat satellite internet customers with technical and account inquiries, Worked in sales and upselling, as well as banking customer service for Merrick Bank, Handled collections and account resolutions efficiently
Customer Service Representative (Goldman Sachs – Apple Credit Card)
Assisted U.S.-based customers with Apple Card inquiries, Managed billing, payments, and collections professionally, Delivered high-quality service with a focus on accuracy and empathy
Social Media & Sales Assistant
Managed customer inquiries and online orders, Created and promoted content for Facebook and Instagram, Contributed to sales growth through effective social media marketing