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Contact Center Agent
Contact
Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with Writing and Verbal Communication.
Demonstrated experience with Identifying and Finding Solutions.
Education
Languages
Summary
Professional profile
Experience
Contact Center Agent
Handled inbound and outbound client calls, providing accurate information and support.. Addressed client inquiries and resolved issues promptly and professionally.. Maintained accurate records of client interactions and follow-ups.. Worked closely with the wider team to ensure high-quality client service delivery.
Loan Officer
Assessed loan applications and conducted client eligibility evaluations.. Processed loan disbursements and monitored repayment schedules.. Built and maintained relationships with clients to support loan performance.. Prepared reports on loan portfolio status and client accounts.
Stock Controller and Cashier
Managed stock levels, ensuring accurate inventory records and timely reordering.. Processed customer transactions and handled cash accurately.. Conducted regular stock counts and reconciled discrepancies.. Maintained accurate sales and inventory documentation.
Intern (Animal Science Unit)
Assisted with animal science research and laboratory activities.. Supported data collection and record keeping within the Animal Science Unit.. Gained practical exposure to animal health and husbandry practices.
Receptionist
Managed front desk operations, greeting and assisting visitors and clients.. Handled incoming calls, emails, and correspondence.. Maintained appointment schedules and office records.
Sales Assistant
Assisted customers with product selection and provided excellent customer service.. Processed sales transactions accurately.. Maintained a clean and well-presented sales floor.