Takudzwa - IT Systems Support Analyst & CCTV Installations Technician

Demonstrated experience with Fiber optic cable installation.

Demonstrated experience with Ethernet network installation.

Demonstrated experience with VoIP telephone system support.

Demonstrated experience with IPCCTV system design and management.

Demonstrated experience with Active Directory management.

Installed, terminated, tested, and repaired ethernet networks across company sites. Installed, relocated, and supported VoIP telephone systems, IPCCTV cameras and NVRs, network switches, wireless access points, and associated network equipment. Provided end-user IT support including desktop and laptop troubleshooting, printer support, Microsoft 365 user support, and peripheral fault resolution. Setup and configured new hardware, software, and peripherals for employee workstations across multiple departments. Managed Active Directory user accounts and profiles: account creation, setup, modifications, and permission allocation. Administered and resolved technical support requests from staff through the company help desk system (ManageEngine ticket system). Maintained detailed inventory of all IT assets including hardware, software licenses, and peripherals. Assisted with administration of network components including internet service, firewalls, and phone systems (on-site and remote monitoring). Provided basic training and guidance to staff on the use of new software and technology systems. Oversaw Office 365 administration, firewall configuration, and network/server monitoring. Conducted regular system upgrades, backups, and data recovery processes. Created detailed system documentation including user manuals and technical guides. Deployed and managed Sophos Endpoint security agent across company devices. Supported ERP system operations during the Tobacco buying season. Managed and resolved IT Helpdesk requests and incidents, ensuring timely escalation and follow-up with end-users

Provided first-line IT support for end-users across multiple departments, resolving hardware, software, and connectivity issues in a timely manner. Installed, configured, and maintained desktop and laptop computers, printers, and peripheral devices for operational staff. Assisted with network infrastructure maintenance including LAN cabling, switch configuration, and wireless access point support. Maintained and updated Active Directory user accounts, including creation, modification, and access permissions. Supported seasonal ICT operations, including deployment of additional workstations and network equipment during peak business periods. Assisted with IT asset inventory management and maintained accurate records of hardware and software allocations. Supported ERP system operations during the Tobacco buying season

Installed, terminated, tested, and maintained ethernet network infrastructure for residential and commercial clients. Configured and deployed network equipment including routers, switches and wireless access points for client sites. Performed fault diagnosis and repair on ethernet networks and associated connectivity equipment. Installed and commissioned IPCCTV systems, and structured cabling solutions for business clients. Maintained accurate records of installations, service calls, and equipment inventories for client accounts. Collaborated with project teams to deliver multi-site network rollouts within agreed timelines and quality standards