Susana - Customer Support Specialist with 5+ years in tech and real estate

Provided technical support and troubleshooting for applications such as Gmail, Google Drive, and AWS services.

Handled customer inquiries via calls, emails, and chats across telecom, cloud, and real estate industries.

Managed billing issues, account activation, and reinstatement processes especially for AWS clients.

Verified and updated property listings, maintained internal databases, and produced reports.

Proficient in Excel, Word, and Outlook for daily reporting, documentation, and database updates.

In charge of checking the availability of property listings for companies assigned by management., Verifying listings in different properties based on a selected market., Research is done through the company website and by reaching out via phone and email to different brokers on a daily basis.,...

Part of the Deal Registration Team, in charge of the approval or denial of a 5% discount in the pre-sales department., Determine whether the account was covered by a Lenovo sales agent or not, to close the sale., In charge of answering both calls and emails related to the discount itself, the terms...

In charge of bringing technical support through calls, chats, and email to the English Members department of the G1 membership., Assisting by providing several troubleshooting steps depending on the application, including Gmail, Google Photos, Drive (documents, sheets, slides)., Helping with...

In charge of bringing support to the Billing and Accounts department., Resolve issues related to account activation, reinstatement of resources, payment arrangements, extensions, and the phone verification process to get accounts active, as well as basic technical troubleshooting., Work together...