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Susana
Sales & Customer Service Specialist with 7+ years in sales and management
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Competencies
Applied negotiation strategies to close sales and build client relationships across various roles.
Handled customer inquiries, claims, and support efficiently to ensure customer satisfaction.
Managed CRM systems, analyzed performance data, and generated reports to inform sales strategies.
Led onboarding, trained sales representatives, and coordinated team efforts to meet targets.
Facilitated effective communication and problem-solving within teams and client interactions.
Education
Languages
Summary
Experienced sales and customer service professional with over 7 years of diverse experience in back-end and front-desk roles, team management, and sales process optimization.
Key Achievements
- Led small teams to improve sales processes and achieve KPIs through data analysis and CRM management
- Developed and implemented sales processes, scripts, and strategies to enhance team performance
- Managed CRM systems, lead lists, and reporting to optimize sales strategies and performance metrics
Experience
English Professor
Coordinate and receive products to sell, Manage and assign schedules, Assign tasks to sales representatives, Generate stock reports and employee-related reports
Legal and Financial Advisor
Make and receive calls, Meet quality standards, Meet sales conversion metrics, Student loan forgiveness qualifier
Sales insurance representative
Sale of insurance services for appliances, Scheduling of technical visits, Maintenance and repair, Appointment qualifier and setter
Logistics Coordinator
Heavy and light cargo shipping coordination, Coordination of small and oversized cargo, Delivery status update with freight forwarders
Customer service and sales rep
Incoming and outgoing calls, Customer service, Taking claims, Sale of insurance for portable and/or personal electronic devices
Housing Specialist
Meet productivity metrics and quality standards, Sale of subscriptions to an advertising program, Real estate advice in relation to advertising and the market
Executive Assistant (VA)
Conduct interviews to onboard new sales representatives, Develop comprehensive sales processes, pitches, and scripts to enhance team performance, Manage CRM systems, Maintain lead lists, Handle calling tools, including usernames and credentials, Provide technical support and troubleshooting assistance, Generate detailed production and performance reports, Establish key performance indicators (KPIs), Analyze performance data and campaign behaviors to optimize sales strategies