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Customer Service Supervisor at Call Center
Contact
San José,San José,Costa Rica
Available on CazVid
Competencies
Customer Service ManagementExpert
Skilled in managing customer interactions, ensuring high satisfaction, and developing service strategies.
Team LeadershipAdvanced
Proven ability to lead, motivate, and develop teams to achieve performance targets.
Process OptimizationIntermediate
Experience in analyzing workflows and implementing improvements to enhance efficiency.
Conflict ResolutionAdvanced
Effective in mediating disputes and finding solutions to customer and team issues.
Summary
Dedicated customer service supervisor with expertise in team leadership, process optimization, and enhancing customer satisfaction. Committed to driving performance and delivering exceptional service.
Key Achievements
- Led a team to improve customer satisfaction scores by implementing targeted training programs.
- Reduced average call handling time by 15% through process optimization.
- Developed a customer feedback system that increased issue resolution rate by 20%.
- Trained new supervisors, resulting in faster onboarding and improved team performance.
Skills
Customer Service ManagementTeam LeadershipProcess OptimizationConflict Resolution
Published on CazVid - Jun 2, 2026