Steven

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Tres Ríos,Cartago Province,Costa Rica

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Competencies

Chat-based customer supportIntermediate

Demonstrated experience with Chat-based customer support.

Account managementIntermediate

Demonstrated experience with Account management.

Consultative salesIntermediate

Demonstrated experience with Consultative sales.

UpsellingIntermediate

Demonstrated experience with Upselling.

Fast typingIntermediate

Demonstrated experience with Fast typing.

Education

High School Diploma

Bilingual Figueres Ferrer High School

Public Administration

Universidad de Costa Rica

Languages

enNative

Summary

View Steven's professional profile on CazVid.

Experience

Account Manager / Sales Consultant

Online Betting Company (BET / BETU)

2020 - 2025

Managed high-value customer accounts through chat-based communication., Increased company deposits by offering tailored promotions and betting options., Built long-term relationships that improved retention and reactivated users., Applied consultative sales techniques to convert conversations into revenue.

Chat Mentoring Team

Avatar Communications

2018 - 2020

Delivered high-volume chat-based customer support., Improved purchasing processes through interaction analysis., Generated performance and markdown reports.

Customer Service Representative

Click and Gamble Casino

2016 - 2018

Provided real-time digital support in fast-paced environments., Resolved inquiries efficiently with professional communication.

Skills

Chat-based customer supportAccount managementConsultative salesUpsellingFast typing

Published on CazVid - May 17, 2026

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