Stephen

Demonstrated experience with Team collaboration.

Demonstrated experience with Meticulous.

Demonstrated experience with Multitasking.

Demonstrated experience with Relationship management.

Demonstrated experience with Team management.

Provided frontline customer service, handling payment enquiries and resolving client concerns professionally.. Processed and reconciled daily transactions with high accuracy, minimizing financial discrepancies.. Maintained organized records for improved audit readiness and operational efficiency.. Built trust with clients through professional communication and confidentiality.

Managed the full customer journey from enquiry to deal closure, contributing to increased repeat business.. Collaborated with marketing and support teams to enhance overall customer experience.. Maintained and updated CRM records for 100+ client interactions weekly, ensuring accurate follow-ups.. Resolved customer complaints promptly, improving customer satisfaction and retention rates.. Applied negotiation techniques to close sales and support revenue growth.

Conduct data audits to identify inconsistencies, errors, and gaps.. Validate and verify high-volume data entries for accuracy and completeness.. Maintain structured records in company databases and systems.. Generate data-based summaries and performance reports.. Ensure compliance with internal data quality standards and operational guidelines.

Input and process text and numerical data into designated databases.. Cross-check and verify captured data for accuracy.. Identify and correct data errors to maintain database integrity.. Maintain organized digital records to support operational reporting.

Provided basic IT support including PC setup, troubleshooting, and printer support.. Maintained daily performance of computer systems and reported technical issues.. Assisted in parcel tracking systems and documentation processes.. Coordinated with operational teams to ensure efficient service delivery.

Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers.. Addressing inquiries regarding products and services.. Effective and efficient cash mobilization from customers and updating and reconciling client passbooks.

Provided technical support for hardware, software, LAN and WAN systems.. Logged and resolved system issues while maintaining proper documentation.. Generated system performance reports and monitored recurring technical issues.. Supported system installations and basic IT administration tasks.