This is my profileContact via CazVidStephen
AI Prompt Reader at Sprout & Communications Specialist at Shipt
Contact
Competencies
Experienced in resolving customer issues, improving user experience, and ensuring satisfaction across various roles.
Skilled in writing biographies, managing social media, and creating engaging dialogue for diverse audiences.
Proven ability to evaluate situations, provide solutions, and improve processes in fast-paced environments.
Competent in managing social media platforms, recording media, and interpreting audio channels for audience engagement.
Education
Languages
Summary
Dedicated professional with experience in AI prompt evaluation, customer service, social media management, and media production. Skilled in enhancing user experiences and creating engaging content.
Key Achievements
- Enhanced prompt quality and safety standards for AI interactions at Sprout, improving content accuracy.
- Optimized delivery schedules and customer communication at Shipt, leading to improved customer satisfaction.
- Developed engaging social media content and managed communication channels at Samford University.
- Created the first help desk for Samford Media Center, streamlining student support services.
Experience
AI Prompt Reader
Review and evaluate AI-generated prompts for quality, accuracy, and appropriateness.. Assess prompt responses to ensure they meet content guidelines and safety standards.. Provide detailed feedback on AI model outputs to improve system performance.. Identify patterns in prompt effectiveness and flag potential issues for technical teams.. Collaborate with cross-functional teams to refine AI training data and response quality.. Document findings and maintain accurate records of review activities.
Communications Specialist
Modified delivery order windows in a timely manner.. Released and rescheduled orders to improve the customer's experience.. Left notations for shoppers to ensure a better experience for customers.. Compiled and distributed emails for various issues.. Informed shoppers about out-of-stock items.. Distributed information to customers to increase sales.. Ensured billing transactions were accurately charged to customer credit cards.. Guaranteed that the customer credit card on file was used by the customer, and not fraudulently.. Entered data into Microsoft Excel to keep an accurate count of application inquiries.. Professional chatting communication with Shipt customers, shoppers, and new members over three years.
Sports Intern
Wrote descriptive biographies for Samford athletes, to include statistical data and leisure activities.. Evaluated social media account strategies.
Media Center Crew
Targeted specific audiences by creating engaging dialogue.. Managed social media outlets.. Created the first help desk with Samford Media Center.. Recorded commencements.. Interpreted audio channels.