Stephanie - Lead Kennel Technician at Humane Society of North Texas

Expert in monitoring and ensuring the health and well-being of various animals.

Skilled in managing and training teams to enhance performance and service delivery.

Experienced in maintaining cleanliness and safety in commercial facilities.

Proficient in delivering excellent customer service and handling inquiries effectively.

Oversaw daily care for dogs, cats, and small mammals in the largest department of a high-capacity shelter.. Monitored animal behavior and health, documenting notes in PetPoint and reporting to medical/behavioral staff.. Assisted in dog behavior work based on guidance from behavior specialists.. Supported offsite adoption events and reunification efforts with pet owners.. Promoted adoptions through strong customer service and animal matchmaking.. Trained new team members and ensured adherence to cleaning and safety protocols.

Maintained clean and safe facilities in a commercial setting, ensuring a positive and hygienic environment.

Supervised team of 8; responsible for hiring, scheduling, customer service, and daily operations.. Maintained equipment and ensured compliance with company procedures.

Managed a 15-person team, improving upsell rates on club memberships by enhancing service quality.. Conducted equipment maintenance and daily inspections; handled cash and reporting tasks.