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Data Analyst with 5 years of experience in financial services
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Competencies
Utilized advanced techniques to interpret complex datasets and generate insights.
Managed and queried large databases to support reporting and analysis tasks.
Created detailed spreadsheets and visualizations to facilitate data interpretation.
Developed dashboards and reports to communicate data insights effectively.
Basic scripting to automate routine data processing tasks.
Summary
Detail-oriented Data Analyst experienced in transforming data into actionable insights within the financial sector.
Key Achievements
- Led the implementation of a new reporting system that improved data accuracy
- Developed dashboards that enhanced decision-making for senior management
- Collaborated with cross-functional teams to streamline data collection processes
Experience
SDS LATAM Training Specialist
Delivered training to over 280 New Hires, and over 300 tenured CSAs., Worked on multiple projects, including global projects, standardizing critical processes., Developed more than 8 different Training Assistants on their career growth.
NAEN ACC / and OB Team Manager
Helped over 85 CSA to grow following the correct policies., Worked on multiple projects with international reach., Taught and encouraged other CSAs to use available tools.
NAEN DART Resolution Specialist
Helped over 400 CSA contacts to grow following the correct policies., Worked on multiple projects, finding specific trends and issues.
NAEN New Hire Advisor
Assisted over 75 CSAs to grow following the correct policies., Worked side by side with Training Specialists and Team Managers.
NAEN VCS Associate
Team manager back up, in charge of 4 different buddy programs., Developed and led my teammates through 1 on 1’s buddy plans.
COO (Operations Manager)
Responsible for every flight Operation in the company., Created the PAE (Emergency Action Plan) for the company.
Ground School Instructor
Performed over 176 individual evaluations to enhance performance., Graduated over 348 students on multiple fields.