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SrwnpS
Villa Manager
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Competencies
Exceptional ability to deliver personalized guest experiences and resolve client inquiries effectively.
Skilled in streamlining workflows, developing SOPs, and managing daily operational activities.
Experienced in leading diverse teams to maintain high standards and achieve operational goals.
Proficient in client acquisition, relationship management, and sales strategies within hospitality and real estate sectors.
Capable of coordinating property projects, managing budgets, and supporting investment initiatives.
Education
Languages
Summary
Versatile hospitality and operations specialist with over 5 years of managing luxury properties, restaurants, and client relations. Adept at enhancing guest experiences, streamlining workflows, and leading high-performing teams.
Key Achievements
- Streamlined restaurant operations, reducing costs by optimizing workflows and staff training.
- Developed SOPs for Veda Siam Group, enhancing service consistency and staff efficiency.
- Managed high-end villa operations, ensuring exceptional guest experiences and personalized services.
- Led high-revenue restaurant teams during peak seasons, maintaining 5-star standards.
Experience
Villa Manager
Managed the daily operations of a luxury villa, ensuring smooth guest experience and cross-functional coordination.. Served as the primary liaison for all end-to-end guest relations, from personalized pre-arrival planning to bespoke concierge services.. Effectively lead and coordinate cross-functional teams—including housekeeping, culinary, and maintenance—while driving operational excellence.
Hostess
Delivered a premium guest experience by managing end-to-end customer relations.. Went beyond traditional hosting to warmly welcome and personally escort guests to beachfront areas.
Operations Turnaround Specialist / Restaurant Manager
Developed Standard Operating Procedures (SOPs) for Tapas Bar, covering service flow, FOH-to-BOH and bar staff training programs.
Restaurant Manager
Managed daily operations with high revenues.. Led 20+ staff to maintain 5-star standards during peak high season.
Sales Representative / Property Consultant
Managed inquiries from international clients and investors.. Maintained professional relationships with high-net-worth individuals.
Restaurant Manager
Managed a high-volume restaurant with daily revenue upselling.. Reduced Labor and Kitchen costs by auditing operational workflows.
Customer Service Officer
Managed customer relations and appointment scheduling.. Handled payments and service inquiries.
Project & Operations Coordinator
Coordinated property and investment projects.. Assisted in budgeting and project management.
Restaurant Manager
Built and managed restaurant operations from start-up stage.. Developed sales strategies and menu promotions.
Sales Consultant | Client Acquisition & Hospitality Sales
Managed client outreach, generated qualified leads, and supported property sales conversion.