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Soraya
Administrative & Customer Service Professional with 3+ years in BPO & Supply Chain
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Competencies
Provided customer support, enhancing KPIs such as AHT and service quality.
Acted as a bilingual interpreter, ensuring accurate, culturally sensitive communication.
Assisted with development activities in safety management, and support in maintenance system implementation at Unilever.
Participated in research projects aimed at improving industrial production sector outcomes.
Managed multiple dispatch requests and resolved communication challenges effectively.
Education
Languages
Summary
Experienced in customer service, interpreting, and logistical support with a strong background in safety, research, and communication across diverse industries.
Key Achievements
- Supported development activities in safety management and industrial research during internship at Unilever.
- Enhanced call center KPIs including AHT and quality during tenure at Teleperformance.
- Communicated effectively across languages as an Interpreter, resolving misunderstandings and ensuring clarity.
Experience
RESEARCH ASSISTANT
INTERNSHIP - SUPPLY CHAIN
Responsible for the development activities in the audit of PSM (Process Safety Management), Machinery Safety, and Electrical Safety, including the management to comply with local and international standards., Support in the implementation of the DMS system for the maintenance area., Participation...
CUSTOMER SERVICE REPRESENTATIVE
Enhance the performance of the KPIs (AHT, quality of the service, and the evaluation of the customer)., Development of soft skills, teamworking, and quick solutions
INTERPRETER
Communicate spoken words from one language to another, ensuring accuracy, clarity, and cultural sensitivity., Resolving successfully communication challenges or misunderstandings during interpretation.