This is my profileContact via CazVidSonia
Technical support operations agent
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Technical SupportIntermediate
Provided technical assistance and troubleshooting for clients at Pronto BPO.
Customer ServiceIntermediate
Offered customer support via voice channels at Telus International and Alorica.
Account ManagementIntermediate
Managed client accounts and assisted drivers in operational tasks at Kivo.
Sales Opportunities IdentificationBeginner
Recognized potential sales opportunities through back office interactions at Kivo.
Adaptability & PunctualityAdvanced
Demonstrated flexibility and punctuality across various roles and environments.
Education
Bachelor
Colegio Cristiano Fuente de Vida
Completed 2018
Languages
SpanishNative Speaker
EnglishC2
Summary
Experienced in technical support, customer service, and account management across diverse industries.
Key Achievements
- Handled technical support, account management, and customer service roles across multiple companies.
- Assisted drivers and identified sales opportunities in back office operations at Kivo.
- Provided comprehensive voice and customer service support at Telus International and Alorica.
Experience
Technical support operations agent
Pronto BPO
2023 - 2024
Technical support, Account Management, Customer Support
Back office agent
Kivo
2022 - 2023
Assist drivers, Account Management, Sales opportunities
Customer service agent
Telus International
2021 - 2022
Full voice, Customer service support
Customer service agent
Alorica
2020 - 2021
Full voice, Customer service support
Skills
Technical SupportCustomer ServiceAccount ManagementSales Opportunities IdentificationAdaptability & Punctuality
Published on CazVid - Jul 3, 2025