Sonia

Demonstrated experience with Customer Service Excellence.

Demonstrated experience with Inbound & Outbound Call Handling.

Demonstrated experience with Live Chat & Email Support.

Demonstrated experience with Customer Relationship Management (CRM).

Demonstrated experience with Complaint Resolution.

Managed high volumes of inbound and outbound customer calls professionally.. Assisted customers through live chat and email support, ensuring timely issue resolution.. Resolved billing, account, and product-related inquiries while maintaining excellent customer satisfaction.. Handled complaints with empathy and professionalism, turning challenging situations into positive customer experiences.. Maintained accurate customer records using CRM systems.. Worked collaboratively with internal departments to resolve complex customer concerns.. Consistently met key performance indicators (KPIs), including response time, customer satisfaction, and quality assurance standards.. Demonstrated strong multitasking abilities while working in fast-paced environments.

Designed professional logos, social media graphics, marketing materials, and promotional content.. Developed visual identities tailored to clients' branding goals.. Created print-ready and digital designs using Adobe Creative Suite and Canva.. Collaborated closely with clients to transform ideas into impactful visual designs.. Delivered projects within deadlines while maintaining high design quality.