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Customer Service Representative - Safety Team Specialist
Contact
Competencies
Demonstrated experience with Inbound and outbound calls.
Demonstrated experience with Live chat support.
Demonstrated experience with Email ticketing.
Demonstrated experience with De-escalation.
Demonstrated experience with Conflict resolution.
Education
Languages
Summary
Professional profile
Experience
Customer Service Representative — Safety Team Specialist
Handled multi-channel inbound and outbound interactions (phone, chat, email) for drivers and riders reporting urgent safety incidents.. De-escalated high-stress customer situations with high empathy and adherence to platform safety protocols.
Deactivation & Appeal Team Specialist
Evaluated permanent driver account deactivations based on policy offense tiers and processed final appeals for platform reinstatement.. Conducted outbound resolution calls and complex email correspondence while strictly adhering to compliance standards.
Trilingual Translator (Part-time)
Provided real-time interpretation and document translation in English, Spanish, and Miskitu for international missionary teams and local community members.