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Sol
Youth Development Worker
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Competencies
Demonstrated experience with Writing.
Demonstrated experience with Active Listening.
Demonstrated experience with Communication.
Demonstrated experience with Patience under pressure.
Demonstrated experience with Time Management.
Education
Languages
Summary
Youth Development Worker open to new opportunities
Experience
Youth Development Worker
Conducted daily classes for the Tara, Basa! Tutoring Program.. Provided guidance and support to parents of incoming Grade 2 students with reading difficulties.. Completed the 20-day program and guided parents to support their children’s learning.
Teaching Internship
Wrote lesson plans and designed visual aids to boost engagement and make lessons more engaging and interactive.. Completed forms and other documents requiring prompt action, following the guidance of the supervising teacher.. Assisted in organizing school activities and contributed to their successful execution.
Customer Service Representative
Handled inbound calls to resolve customer inquiries, concerns, and account issues.. Maintained composure and professionalism when de-escalating calls with upset or irate customers.. Accurately logged call details in accounts while guiding customers through step-by-step troubleshooting to ensure high satisfaction ratings.