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Sofia
Account Manager with client relations & translation project expertise
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Competencies
Built and maintained client accounts, ensuring high satisfaction and retention at Verbo Translations.
Oversaw translation projects from start to finish, coordinating timelines and quality standards.
Provided consecutive interpretation for medical and customer service settings, facilitating communication.
Designed and delivered engaging lessons, managing content and student progress as a self-employed educator.
Demonstrates active listening, empathy, intercultural sensitivity, and problem-solving across roles.
Education
Languages
Summary
Dedicated professional specializing in client account management, translation projects, interpretation, and education. Skilled in building relationships, coordinating projects, and delivering engaging lessons. Proven ability to adapt and excel in diverse environments with a focus on quality and...
Key Achievements
- Managed translation projects end-to-end at Verbo Translations, ensuring timely, high-quality delivery.
- Maintained strong client relationships through collaboration and effective communication.
- Developed engaging, student-centered lessons, managing classroom activities and assessing progress.
Experience
Account Manager
Oversaw client accounts and managed translation projects from initiation to completion, ensuring timely, high-quality service delivery., Collaborated closely with project managers to maintain strong client relationships, coordinated project timelines, and prioritized client satisfaction and...
OPI and VRI Customer Service/ Medical Specialized Spanish Interpreter
Managed reception and call coordination for English-speaking clients, providing consecutive interpretation services to facilitate clear communication with Spanish-speaking customers and patients.
OPI and VRI Customer Service/ Medical Specialized Spanish Interpreter
OPI and VRI Customer Service/ Medical Specialized Spanish Interpreter
OPI and VRI Customer Service/ Medical Specialized Spanish Interpreter
OPI and VRI Customer Service/ Medical Specialized Spanish Interpreter
English Teacher
Planned and delivered engaging, student-centered lessons that addressed individual learning needs and promoted active participation., Developed and curated educational content to support and enhance curriculum objectives, managed classroom activities, and assessed student progress regularly to...