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Sneha
Fraud Specialist
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Competencies
Demonstrated experience with Transaction review and alert investigation, including high-value, high-risk and CHAPS payments.
Demonstrated experience with Working knowledge of AML, fraud and financial crime policy.
Demonstrated experience with AML training.
Demonstrated experience with Economic crime training.
Demonstrated experience with Risk management training.
Education
Summary
Fraud Specialist open to new opportunities
Experience
Fraud Specialist
Review payments flagged for risk and decide whether to release, hold or reject them, weighing potential loss against the impact on the customer. Investigate high-value and high-risk transactions, including CHAPS, looking at account history and payment context before taking action. Work card and non-card fraud claims from first contact through to resolution, raising disputes on unrecognised transactions. Identify, investigate and report application fraud, and handle CIFAS calls and updates. Respond to Law Enforcement Agency and interbank enquiries accurately and within required timescales. Block, reissue and monitor compromised cards using card management tools. Escalate concerns and breaches promptly, and flag recurring issues from complaints and processing errors so root causes can be looked at. Identifying any suspicious activities while monitoring the transactions and raising suspicious activity report. Coach new joiners and cover the internal new-starter support line, helping colleagues apply procedures correctly. Talk customers through current scam and fraud trends so they are better placed to protect their accounts
Freelance CV Consultant
Worked one to one with clients to understand their background and turn it into a clear, well-structured CV. Kept up to date with recruitment trends and changes in CV format so advice stayed relevant. Reviewed other writers' work and gave feedback on approach and quality