Dedicated professional with over 4 years of experience in quality assurance, customer service, and sales support, proficient in process improvement and client relationship management.
Applied QA methodologies, monitored KPIs, and developed procedures to improve quality processes.
Provided exceptional support, handled inquiries and complaints promptly, and improved customer satisfaction.
Assisted in creating and maintaining quality training programs, procedures, checklists, and job aids.
Delivered sales presentations and managed client relationships to meet team objectives in a sales environment.
CCS International
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies., Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training., Developed and maintained quality...
Hire Horatio
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies., Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training., Developed and maintained quality...
Advensus
Retained excellent client satisfaction ratings through outstanding service delivery., Developed and delivered engaging sales presentations to convey product benefits., Managed customer accounts to secure customer satisfaction and repeat business., Contributed to team objectives in fast-paced...
Outplex
Bachelor's Degree
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