J. - Technical Support Engineer with 5+ years in IT service management

Provided remote and on-site support for hardware and software issues, including data recovery and system upgrades.

Maintained and updated databases for reporting, filing, and record keeping, ensuring data accuracy and security.

Entered customer and operational data, generated reports, and maintained spreadsheets for business analysis.

Managed stock inventory, prepared gate passes, and supported hardware procurement and disposal processes.

Supported digital exam platforms, managed test centers, and maintained exam-related software and documentation.

Entering customer and account data from source documents., Updating and maintaining databases, archives, and filing systems., To check the database and provide the user to the paper sheets., Performing clerical duties such as filing, monitoring office supplies, scanning, and printing as needed.,...

Manage our entire computer system., To check and updating the system., Conduct the exams like tnpsc, bank, ssc and rrb., Support to the other college to conduct exams and update our company os., Digital Exams, Digital Assessment., Digital Campus, Provide test centre in our company., Maintaining the...

Handling Tickets (Incident and Request) using IT connect ticket tool., Research and identify the solutions to software and hardware issues., Maintained Demand management and initiate the spares based on the requirement., Maintained Stock inventory and stock register Database for monthly signoff.,...