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siphesihle
Treasury & Withdrawals Administrator
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Competencies
Demonstrated experience with Treasury & Withdrawals Processing.
Demonstrated experience with Customer Service & Client Support.
Demonstrated experience with Financial Administration.
Demonstrated experience with Banking Detail Verification.
Demonstrated experience with Query Resolution & Escalation.
Education
Languages
Summary
Professional profile
Experience
Treasury & Withdrawals Administrator
Process high volumes of withdrawal requests and customer banking detail updates through email, live chat, and telephone support.. Investigate and resolve customer account and payment-related queries while ensuring compliance with company procedures and internal controls.. Follow up on escalated matters with relevant departments to ensure queries are resolved efficiently and professionally.. Maintain accurate customer records, shared folders, audit documentation, and transaction history.. Monitor daily withdrawal processes to ensure operational efficiency and customer satisfaction.. Identify recurring customer and audit queries and assist with improving turnaround times and service delivery.. Ensure confidentiality and accuracy when handling sensitive customer and financial information.. Provide professional customer service while promoting the company brand and maintaining positive client relationships.. Work closely with internal teams and branches to resolve account verification and payment issues.. Contribute towards achieving departmental quality and performance targets.
Client Liaison Administrator
Coordinated customer orders and monitored delivery schedules.. Prepared invoices and verified completed work for accuracy.. Compiled monthly, quarterly, and annual reports for management and clients.. Maintained client records and documentation control.. Communicated effectively between clients, departments, and management.
Administrator
Provided administrative support including document management and correspondence handling.. Managed stationery, meeting room bookings, and CMS updates.. Assisted with invoicing, accounts receivable, and expense tracking.. Maintained filing systems and office records.. Delivered professional reception and office support services.
Receptionist
Managed bookings, guest check-ins, and check-outs.. Processed payments and handled customer queries professionally.. Managed switchboard operations, emails, and visitor support.. Maintained a professional and welcoming front office environment.