Experienced customer support specialist with over 5 years in technical support, logistics coordination, and ticketing systems management. Proven ability to resolve complex account issues, optimize support workflows, and enhance customer satisfaction across diverse roles.
Handled technical and customer support, resolving account issues, refunds, and gathering feedback effectively.
Supported delivery personnel with logistics and warehouse issues, ensuring smooth order fulfillment processes.
Utilized Zendesk and Zoho to manage customer inquiries, track issues, and improve support workflows.
Proficient in Zendesk Admin, Google Play Console, Slack, and related technical tools to support customer service functions.
Partner Hero
Provided technical and customer support by resolving account access issues, handling payments and refunds, and gathering customer feedback.
Altiam Cx
Managed customer inquiries on order status, payments, and product orders, while also supporting delivery personnel with logistics and warehouse issues.
Alorica
Provided technical and customer support by resolving account access issues, handling payments and refunds, and gathering customer feedback.
Human Resources Degree
High School Professional Technician in Computer Science
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