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Simon
Customer Service & Technical Support Specialist with over 10 years in client-facing roles
Video resume
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Competencies
Proven ability to deliver exceptional customer support, resolving issues efficiently and maintaining high satisfaction levels.
Skilled in troubleshooting network setup and app installation, ensuring optimal configuration and performance.
Experienced in high-volume sales calls with a strong track record of lead conversion and team collaboration.
Led moving teams and trained new employees, fostering teamwork and operational efficiency.
Education
Languages
Summary
Dedicated professional with over a decade of expertise in customer service, technical support, and sales. Skilled in team coordination, problem-solving, and delivering exceptional client experiences in diverse environments.
Key Achievements
- Achieved over 90% customer satisfaction ratings across multiple support roles
- Led residential moving teams, successfully packing over 500 homes with zero damage reports
- Maintained a 30%+ sales conversion rate as Senior Sales Agent, ranking #2 in company history
- Handled over 300 daily customer interactions, ensuring efficient issue resolution and service quality
Experience
Tech Support Specialist
Provided technical support for network setup and app installation., Ensured proper configuration and functionality of the BarkPhone app., Troubleshot issues and guided customers through step-by-step solutions., Maintained excellent communication and technical accuracy during onboarding.
Customer Care Agent
Handled over 100 daily calls for loan qualification and debt relief inquiries., Collected and verified customer information to determine eligibility.
Senior Sales Agent
Handled 50+ daily sales calls and maintained over 30% conversion rate., Ranked #2 in all-time sales; led team collaboration efforts.
Customer Service Specialist
Managed over 60 daily service claims and escalated calls as needed., Maintained over 90% customer satisfaction rating.
Customer Service Specialist
Assisted with over 75 daily inbound calls, focusing on claim resolution., Trained 3 new employees on conflict resolution and efficient call handling.
Residential Mover Team Lead
Supervised teams of 3–7 on residential moves., Packed over 500 homes with zero damage reports., Assisted with warehouse operations and unloading logistics.
Skills
Video Transcript
Dispatcher
Hello, good afternoon. My name is Simon Garcia. I'm 48 years old. I think I would be perfect for this position because of my customer experience that I have in the United States and actually where I live now. I actually used to work for Dravel Van Lines and United Van Lines, which is a moving company where I would work with truckers coming in and out of Massachusetts. I have 15 years experience working with them.