Dynamic professional with 8+ years in customer support, specializing in multilingual communication, healthcare, legal, and financial interpretation. Adept at managing complex interactions with accuracy, cultural sensitivity, and confidentiality.
Utilized clear communication and problem-solving skills to facilitate effective interactions in multilingual and high-stakes environments.
Provided client support across healthcare and corporate sectors, handling complex inquiries and resolving issues professionally.
Facilitated accurate medical, legal, and financial communication, ensuring confidentiality and cultural nuance, in both Spanish and English.
Proficient in inbound calls, chat handling, B2B interactions, and interpretation tools for diverse professional settings.
Concentrix
Inbound calls and chat handling at a project management institute, receiving payments and processing invoices while providing customer service.
Optum
Inbound calls handling for customers and providers from a health care company. Processing invoices, contact providers, B2B interactions and exceptional soft skills for patients on a difficult situation.
Solvo
As a Spanish Interpreter, I specialize in facilitating effective communication across diverse fields, with a primary focus on healthcare, business, and legal contexts. I excel in translating complex terminology, ensuring accuracy, and maintaining cultural sensitivity.
One world global services
I bridge the communication gap in high-stakes environments, providing real-time, consecutive interpretation for the medical, legal, and financial sectors. Working in a fast-paced remote setting.
High School diploma
Bachelors degree
Technologist in gastronomy and culinary art
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Adhered to HIPAA, GLBA, and other confidentiality standards during sensitive healthcare, legal, and financial interpretation tasks.
SGF
I am committed to accuracy, cultural nuance, and strict confidentiality (HIPAA/GLBA compliance). Whether it's a critical ER consultation, a legal deposition, or a complex mortgage application, I provide the clear, professional voice needed to connect people.
