Silvia - Front Office & Customer Experience Agent

Demonstrated experience with HR Operations.

Demonstrated experience with Administration.

Demonstrated experience with Recruitment Coordination.

Demonstrated experience with Employee Engagement.

Demonstrated experience with Performance Management Support.

Supervised front office operations and supported staff scheduling, performance monitoring, and service standards. Provided administrative and customer service support in a high-volume hospitality environment. Handled employee and guest inquiries, resolving issues professionally and in line with company policies. Maintained accurate records, managed multi-line phone systems, and supported daily operational reporting. Assisted management in ensuring compliance with service procedures and workplace standards

Supported HR management functions including recruitment, onboarding, employee relations, and HR administration. Coordinated end-to-end recruitment processes: job postings, candidate sourcing, interview scheduling, and onboarding documentation. Maintained accurate and confidential employee records in compliance with HR policies and labor regulations. Assisted in performance management processes and employee communication. Prepared HR reports, updated databases, and supported HR audits. Streamlined office and HR procedures, improving efficiency and interdepartmental coordination

Assisted with recruitment activities and candidate selection processes. Maintained employee files and supported payroll administration. Supported performance management and employee training coordination. Provided general administrative and HR support to the department