Silvia - Legal Assistant with 2+ years in immigration law

Drafts and reviews legal documents, ensuring accuracy and compliance within immigration law.

Organizes and tracks immigration cases, deadlines, and required documentation.

Performs legal research on immigration laws and regulations to support case preparation.

Provides support and communicates effectively with clients regarding legal processes.

Maintains organized legal and case files, ensuring easy access and compliance.

Proficient in case management, including preparing and organizing immigration applications and petitions, tracking deadlines, and maintaining accurate records., Excellent research and documentation abilities, including in-depth knowledge of immigration laws and regulations, and the ability to draft legal documents for immigration cases.

Provided excellent customer service to the Lumin Skin subscribers via email and chat., Shopify and Zendesk management.

Helped CFOs and their teams improve the time to produce budgets, plans, forecasts, and reports., Contacted multiple prospects to provide information regarding modern FP&A software integrated with spreadsheets.

Customer service through inbound calls, chat, and emails., Handling of complaints and claims from users regarding delivery service, damaged items, price changes, and missing items., Re-schedule package delivery., Follow up on customers' inquiries.

Customer service and upsold sales through inbound calls to Cricket Wireless clients., Handling complaints and claims from users regarding outages and line cancelations., Troubleshooting.