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Design Support & Customer Service Specialist with 5+ years of diverse experience
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Competencies
Skilled in creating and reviewing technical drawings for design projects, ensuring accuracy and quality.
Experienced in providing bilingual support, resolving incidents, and ensuring customer satisfaction across different roles.
Proficient in Adobe Illustrator, InDesign, Photoshop, SketchUp, Twinmotion, and AutoCAD for design and visualization tasks.
Handled digital documentation, organized project files, and maintained version control, supporting project coordination.
Enhanced communication skills by working in multicultural settings, adapting to new environments, and managing diverse customer needs.
Education
Languages
Summary
Experienced in supporting design projects, managing customer relations, and utilizing design software, with strong administrative and communication skills. Adaptable to multicultural environments, committed to quality and timely delivery.
Key Achievements
- Contributed to exterior space designs by preparing technical drawings and supporting creative decisions at Concepto Verde S.A.S.
- Provided bilingual support, resolving customer inquiries and complaints efficiently at Local Technology Store, ensuring customer satisfaction
- Managed billing, payments, and post-sale inquiries at Cultural Care, demonstrating adaptability and intercultural skills in a multicultural environment
Experience
Project Assistant – Design Support
Collaborated in organizing project schedules, preparing documentation, and supporting project planning to ensure timely completion of deliverables., Contributed to the development of exterior space designs, such as parks, trails, and public areas, through the preparation of technical drawings,...
Bilingual Customer Service Agent
Provided bilingual customer service (English/Spanish), addressing inquiries regarding reservations, flights, changes, and additional services, ensuring customer satisfaction through accurate, clear, and timely responses., Managed and resolved incidents and complaints effectively, evaluating...
Customer service and sales agent
Handled billing and payment processes, managing cash and card transactions, verifying accurate issuance of receipts, and ensuring precision in daily cash closings., Managed post sale inquiries and complaints, ensuring customer satisfaction through prompt solutions and effective follow up of...