siliziwe - Call Centre Advisor at DMC

Skilled in building and maintaining strong relationships with clients to ensure satisfaction.

Proficient in conveying information clearly and effectively in a professional setting.

Expert in organizing tasks efficiently to maximize productivity in a fast-paced environment.

Adept at managing multiple tasks and priorities to ensure smooth operations.

Managed large volumes of inbound calls in a timely and professional manner.. Followed call centre scripts to handle diverse customer queries.. Identified customer needs, clarified information, researched issues, and provided solutions.. Seized opportunities to upsell products when appropriate.. Built sustainable relationships and engaged customers with excellent service.