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Sikhumbuzo
Customer Service & Sales Support with Contact Centre Training
Video resume
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Competencies
Handled customer interactions, supported sales, and managed queries via phone, email, and chat.
Practiced professional call handling, query resolution, and team collaboration to meet service objectives.
Assisted in resolving customer complaints and identifying needs through active listening and problem analysis.
Utilized basic computer skills in contact centre training and customer support scenarios.
Education
Summary
Dependable candidate with contact centre training, strong communication, and team collaboration skills. Experienced in assisting customers remotely via calls, email, or chat, eager to grow and add value to professional teams.
Key Achievements
- Gained experience in professional call handling, query resolution, and complaint management during contact centre training
- Assisted customers in identifying needs and recommending solutions in team-based environments
- Developed basic computer and ICT skills supporting customer engagement and sales support
Experience
Entry-Level Customer Service & Sales Support (Training-Based)
Handled customer interactions during contact centre training simulations, Practiced professional call handling, query resolution, and complaint management, Assisted with identifying customer needs and recommending suitable solutions, Worked in team-based environments to achieve service and performance objectives