Sifiso - Customer Support & Sales Specialist with 5+ years in Telecom & Tech

Applied conflict resolution and active listening to effectively manage customer interactions across roles.

Conducted consultative selling, lead conversion, upselling, and client retention in telecom and tech sales.

Utilized technical tools such as Microsoft Office, VoIP systems, and ticketing tools while labeling data following strict guidelines.

Demonstrated strong verbal and written communication in customer service and team collaboration.

Resolved customer issues efficiently and made critical decisions on ambiguous data content.

Accurately label and annotate data following comprehensive project guidelines., Making justified decisions on ambiguous content by applying critical thinking to preserve the integrity of the dataset., Actively collaborating with team members to discuss and resolve ambiguities, align on best...

Handled 50–70 daily inbound/outbound calls, sales, resolving billing, technical, and product-related issues., Provided customers with in-depth product knowledge to assist in their purchasing decisions., Utilized customer feedback to adjust sales techniques and identify areas of improvement.

Mobile + Data Sales (New Contracts/Upgrades/Migrations/Prepaid)., Fibre (New Contracts/Upgrades/Migrations/Prepaid)., Accessory + Insurance Sales., Following Company policies at all times and staying updated with the latest Telkom offers/changes., Booking in Devices for Repairs / OBF Exchange.,...

Provided sales and customer support for over 2 years in a call center environment., Handled customer inquiries, complaints, and concerns in a timely and professional manner., Demonstrated excellent communication skills, both verbal and written., Developed strong relationships with customers by...