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Sibongile
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Summary
Professional profile
Experience
Customer Resolution Consultant
Collaborated with team members to achieve target results.. Resolved conflicts and negotiated mutually agreement with clients. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.. Learned new skills and applied to daily tasks to improve efficiency and productivity.. Worked with customers to understand needs and provide excellent service.. Demonstrated respect, friendliness and willingness to help wherever needed.. Developed team communications and information for meetings.. Maintained excellent attendance record, consistently arriving to work on time.
Retentions Supervisor
Used coordination and planning skills to achieve results according to schedule.. Adhered to social distancing protocols and wore mask or face shield.. Participated in team-building activities to enhance working relationships.. Developed and implemented performance improvement strategies and plans to promote continuous improvement.. Resolved problems, improved operations and provided exceptional service.. Exceeded goals through effective task prioritization and great work ethic.. Collaborated with team members to achieve target results.. Actively listened to customers' requests, confirming full understanding before addressing concerns.. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.. Maintained excellent attendance record, consistently arriving to work on time.. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.. Developed team communications and information for meetings.
Administration Officer
Maintained personnel records and updated internal databases to support document management.. Data Capturing, Paperwork softpro system, queries & Indexing.
Call Centre Agent (Inbound)
Receiving calls and Data capturing. Maintained energy and enthusiasm in fast-paced environment.. Delivered services to customer within specific timeframes.. Demonstrated respect, friendliness and willingness to help wherever needed.
Telesales Agent (Out-bound)
Actively listened to customers' requests, confirming full understanding before addressing concerns.. Selling insurance and Data Capturing. Collaborated with team members to achieve target results.. Operated cash register for cash, check and credit card transactions with excellent accuracy levels.. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.. Tallied cash drawer at beginning and end of each work shift.. Welcomed customers and helped determine their needs.