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Shirley
Customer Support Specialist with Diverse Service & Language Skills
Video resume
Customer Support Specialist with Diverse Service & Language Skills
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?
Contact
Alajuela, Alajuela Province, Costa Rica
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered customer support and service to various clients, handling inquiries and resolving issues.
LanguagesAdvanced
Fluent in Spanish and English, used for teaching and communication roles.
Microsoft Office SuiteAdvanced
Experienced in MS Word, Excel, and PowerPoint for document creation and presentation.
Teaching & TrainingIntermediate
Designed and delivered private lessons and courses in Spanish and English for various learners.
Education
Escuela San Luis de Grecia
Completed 1989
Silvermine School
Completed 1990
Nathan Hale Middle School
Completed 1991
Brian Mcman High School
Completed 1998
Languages
SpanishFluent
EnglishFluent
Summary
Experienced in customer support, technical troubleshooting, and language instruction with proven ability to manage multiple demands effectively.
Key Achievements
- Provided customer support across multiple organizations including Western Union and Stream, enhancing client satisfaction.
- Taught Spanish and English privately and in courses, preparing students for academic and professional exams.
- Gained experience in technical support at IBM, developing troubleshooting skills and product knowledge.
Experience
Nanny
Case family
1996 - 1999
Nanny
Brogan family
1999 - 2001
Receptionist, valet parking attendant, assessment center employee
Staffing agency
2001 - 2001
Salesperson, cashier
Dress Barn
2001 - 2002
Salesperson, cashier
Fashion Bug
2002 - 2003
Nanny
Perl family
2004 - 2004
Customer service
Western Union
Sept. 5, 2005 - April 2007
Customer support
Stream
Oct. 8, 2007 - June 7, 2008
Customer service specialist
OASA
July 2008 - April 2009
Customer service
Equifax
June 2009 - Sept. 9, 2009
Skills
Customer ServiceLanguagesMicrosoft Office SuiteTeaching & Training
Published on CazVid - May 17, 2026