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Shikhar
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Competencies
Demonstrated experience with Inbound & outbound calls.
Demonstrated experience with Customer retention.
Demonstrated experience with Complaint resolution.
Demonstrated experience with CRM systems.
Demonstrated experience with Order processing.
Education
Languages
Summary
Professional profile
Experience
FLEET CONTROLLER
Coordinated daily fleet operations and delivery schedules while keeping customers and drivers updated.. Responded quickly to delivery queries, delays and operational issues.. Maintained accurate operational information and supported day-to-day fleet administration.
CUSTOMER SERVICE REPRESENTATIVE – CALL CENTRE
Handled a high volume of inbound and outbound customer calls relating to orders, deliveries and product enquiries.. Provided professional customer support by telephone, email and WhatsApp.. Resolved customer complaints and service issues, escalating complex matters when required.. Processed customer orders, followed up on deliveries and kept customers informed of progress.. Maintained accurate customer records and worked with warehouse and logistics teams to resolve customer needs.. Built positive long-term customer relationships through reliable, responsive service.
PROMOTIONS REPRESENTATIVE – PART TIME
Represented leading brands during promotional campaigns and events.. Engaged customers, explained products and encouraged product interest and engagement.. Created positive customer experiences while adapting to different products and customer demographics.
CUSTOMER SERVICE
Assisted customers with enquiries, product information and general service requirements.. Handled customer concerns and supported a positive customer experience in a fast-paced retail environment.