Experienced data analyst specializing in financial data management and visualization.
Utilized statistical tools and techniques to interpret complex datasets.
Wrote and optimized queries for data retrieval and manipulation.
Created comprehensive reports, data models, and dashboards for analysis.
Experience with Power BI and Tableau for data visualization and reporting.
Electrolux
Registration, processing, and management of order shipments., Preparation and shipment of documentation necessary for the export and import of products., Participation in the implementation of ERP systems for order and customer management., Negotiation of order delivery terms and conditions., Efficient management of incidents and complaints., Verification of product availability and inventory recording., Receipt of orders through various communication channels., Monitoring of order status and tracking until delivery., Use of inventory management software to update and maintain accurate records., Coordination with the logistics department to optimize delivery routes., Handling and resolving customer incidents related to orders., Providing customer service over the phone, advising customers, and responding to their queries., Customer service and support., Preparing reports and summaries.
Philips
Monitoring of order status and tracking until delivery., Receipt of orders through various communication channels., Issuing delivery notes and invoices., Coordinating and verifying that invoicing is correct and accurate., Preparing sales reports and analyzing purchasing trends., Implementing improvements in order management processes to increase efficiency., Meeting sales targets and delivery goals within established deadlines., Participation in the implementation of ERP systems for order and customer management., Customer service and support., Preparation of reports and analyses., Problem solving and incident management., Use of computer and technology systems., Collaboration with different departments within the company., Coordination and planning of meetings.
Bachelor of Science and Arts
Bachelor's Degree in Business Administration
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Tetra Pak
Part analyst quotations, orders, housekeeping, returns, discrepancies, technical queries, invoicing, online support, international deliveries, customer service in general, after-hours emergency services.
Privilege Call center
Customer service and support., Sales to customers, offering quality service., Preparation of reports and documentation., Constant updating of knowledge necessary for the position., Collaboration with different departments within the company., Monitoring, coaching, and evaluating customer service and sales agents; job coaching on performance, calibrations, compliance testing, among others.
Alorica
Identifying customer needs, resolving concerns, requests, and inquiries., Personalized customer service and advice aimed at ensuring positive experiences., Compliance with customer service procedures, policies, and standards., Technical support for customers experiencing problems with the company's products., Answering customer questions and queries, providing solutions tailored to each case., Communication with other departments or staff to resolve customer issues., Referral of cases to the appropriate staff when the situation requires it., Contact and recovery of customers who have had negative experiences with the company., Accurate description of the products and services marketed by the company.
Redfrog marina
Performing general administrative tasks., Drafting emails, correspondence, and external communications., Receiving and recording invoices and accounting documentation., Managing petty cash., Recording information and updating files., Preparing internal reports and statements., Answering and screening phone calls., Controlling stock and managing the purchase of materials and supplies., Responding to customer queries through various communication tools., Organizing and supervising tasks and work teams., Completing internal and external errands and procedures., Advanced use of software packages for document and administrative management., Supervision of the cleaning and maintenance of office facilities., Control and monitoring of expenses, invoices, and budgets for the area., Attention to suppliers and customers in the office., Management of customer collections and supplier payments.
