This is my profileContact via CazVidSheidyDeLa
Customer Service Professional with 5+ years in retail and call centers
Contact
Colombia, Huila Department, Colombia
Available on CazVid
Competencies
Interpersonal RelationshipsAdvanced
Applied empathy and effective communication to manage customer interactions successfully.
Critical ThinkingIntermediate
Utilized critical thinking to analyze customer needs and resolve issues efficiently.
Time ManagementIntermediate
Managed multiple responsibilities simultaneously, ensuring timely service delivery.
CreativityBeginner
Applied creative approaches to problem-solving in customer interactions.
LeadershipBeginner
Demonstrated leadership potential through teamwork and initiative in various roles.
Education
HighSchoolDiploma
INEDAS
Completed December2021
SystemsTechnician
SENA
Completed November2021
ECCIUNIVERSITY
August2022
Languages
EnglishFluent
Spanish
French
Summary
Dedicated professional with extensive experience in retail and customer support roles, skilled in interpersonal relations, problem-solving, and managing high-pressure situations.
Key Achievements
- Assisted customers effectively across multiple roles in retail and customer service
- Developed strong interpersonal and communication skills in high-pressure environments
- Demonstrated adaptability by handling diverse responsibilities from cashiering to customer support
Experience
Cashier
Cashier
2021 - 2022
Waitress
Waitress
2022 - 2022
Waitress
Waitress
2019 - 2021
CustomerServiceRepresentative
IQor
2023 - 2023
CustomerServiceRepresentative
Teleperformance
2024 - 2024
Skills
Interpersonal RelationshipsCritical ThinkingTime ManagementCreativityLeadership
Published on CazVid - Jul 3, 2025