This is my profileContact via CazVidShayna
Customer Service & Sales Professional with 5+ years in Contact Centers
Contact
Competencies
Fluent in Spanish and English, effectively facilitating clear and accurate communication in diverse professional settings.
Provided high-quality support and implemented strategies to improve client loyalty and reduce account cancellations.
Promoted products and services, utilizing persuasion techniques to increase sales and client engagement.
Proficient in Salesforce, HubSpot, and Zoho CRM for client data logging, follow-up management, and lead tracking.
Scheduled and coordinated client appointments, managing high-volume intake and ensuring accurate data collection.
Education
Languages
Summary
Experienced professional fluent in English and Spanish, specializing in customer support, sales, client retention, and appointment setting within dynamic contact centers. Skilled in data management, cross-cultural communication, and upselling strategies.
Key Achievements
- Handled inbound and outbound calls, supporting customer accounts and reducing cancellations through retention efforts.
- Facilitated bilingual communication (English-Spanish) across varied sectors including medical, legal, and tourism, enhancing service quality.
- Promoted energy services, generated leads, and scheduled appointments using CRM platforms, increasing client engagement and registration.
Experience
Sales, Customer Service & Retention Agent
Handled inbound and outbound calls, provided support, and managed customer accounts., Worked in the retention department to reduce cancellations and improve client loyalty., Upsold additional products and services while maintaining quality customer care., Recorded customer interactions and updated...
Bilingual Agent (English-Spanish)
Facilitate communication between people who speak different languages., Listen, understand, and interpret messages instantly without changing the meaning., Ensure accuracy, neutrality, and confidentiality., Adapt to different settings (formal, medical, legal, business, customer service, tourism,...
Bilingual Agent (English-Spanish)
Facilitate communication between people who speak different languages., Adapt to different settings (formal, medical, legal, business, customer service, tourism, etc.).
Sales and Appointment setter Agent
Promoted energy services to potential customers and generated new sign-ups., Booked appointments and ensured client registration with the company over competitors., Used CRM software to log client information, track leads, and manage follow-ups.
Intake Specialist
Conduct client intake calls in both English and Spanish to gather personal, medical, or legal information., Ensure accuracy and completeness of data in client files and CRM systems., Explain services, requirements, and next steps with professionalism and empathy., Schedule follow-ups, clarify...
Sales Agent
Call or message potential customers using provided leads or contact lists., Used CRM software to log client information., Ask questions to see if the prospect is a good fit., Gather basic information (needs, budget, decision-making ability). Introduce the company’s products or services.