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Shaudy
Customer Service Representative with versatile experience in sales and backoffice
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Competencies
Handled customer inquiries and support across sales and backoffice functions, demonstrating effective communication and problem-solving skills.
Provided assistance in sales processes, ensuring customer satisfaction and accurate transaction handling.
Managed multiple responsibilities simultaneously, improving efficiency in customer service tasks.
Applied empathetic communication to build rapport with customers and resolve concerns effectively.
Education
Summary
Dedicated to providing exceptional customer support with experience in sales, backoffice, and delivery coordination.
Key Achievements
- Facilitated customer interactions across sales and backoffice roles
- Completed training in delivery coordination
- Developed skills in multitasking, empathy, and fast learning
Experience
Customer Services Agent
Managed high-volume customer inquiries during peak season, resolving delivery issues, and exceeding customer expectations in a fast-paced environment., Successfully handled complex troubleshooting, refunds, and order-tracking requests., Diffused upset customer situations, proactively offering solutions and maintaining a positive, customer-centric approach.
Delivery Coordinator
Scheduled and confirmed delivery appointments with clients, ensuring efficient and timely delivery of packages., Managed and optimized delivery schedules, considering both client needs and operational efficiency., Communicated effectively with clients and internal teams regarding specific delivery details and schedules., Resolved scheduling conflicts and ensured smooth delivery execution through proactive problem-solving.
Agronomic Engineering Intern
Developed leadership abilities by overseeing work teams and ensuring timely task completion., Enhanced communication and interpersonal skills, interacting effectively with local farmers and community members.