Sharon - Administrative Assistant with 3+ years of customer service and process management

Mérida, Mérida, VenezuelaRemoteen

Managed administrative tasks including biometric records and scheduling at INMYT.

Handled sales and customer inquiries effectively, contributing to sales targets at Be Call.

Published on CazVidOpen to remote

Summary

Dedicated professional with extensive experience in administrative support, customer service, and process management, demonstrating adaptability and strong communication skills.

Key Achievements

Supported telematic processes such as data collection and line porting at Tec Soluciones.

Skills

Administrative ManagementAdvanced

Experience in managing administrative tasks such as record keeping, scheduling, and document management.

Customer Service & SalesIntermediate

Experience in managing customer inquiries, follow-ups, and sales processes via call centers and CRM tools.

Communication SkillsAdvanced

Effective communication across different roles including advertising, customer relations, and team collaboration.

Process Support & Data HandlingIntermediate

Involved in data collection, line portability, and document exchange for telematic operations.

Personal SkillsAdvanced

Strong adaptability, teamwork, time management, and organizational skills.

Languages

Español(Nativo)

Experience

Asistente Administrativa

Instituto Nacional de Movilidad y Transporte (INMYT)

2022 - 2025

Venta de Licencias de conducción., Agendamiento de clases prácticas de manejo y Teóricas (Horarios), Registros Biométricos de alumnos e instructores., Gestionar tareas administrativas., Creación de publicidad con Canva e Inshot para redes sociales.

Asesora Comercial (Call Center)

Be Call

2021 - 2022

Venta de Distintos servicios de comunicación: Telefonía, internet y Móvil., Seguimiento de ventas, gestión de PQR’s (Preguntas, quejas y reclamos), Gestión de información en aplicativo CRM, Cumplimiento de metas en ventas y satisfacción del cliente.