This is my profileContact via CazVid
Sharon
Community Manager with customer engagement and social media expertise
Video resume
Contact
Competencies
Handled customer inquiries and support across multiple roles, ensuring satisfaction and prompt resolution.
Produced engaging text, image, and video content for social media and client communications.
Managed social media accounts, responding to comments and engaging audiences effectively.
Handled disputes and conflicts effectively during various customer interactions and content creation.
Provided client support via email, telephone, and social media, demonstrating strong verbal and written skills.
Education
Languages
Summary
Experienced professional skilled in social media management, customer service, and content creation across diverse industries, delivering engaging communication and support.
Key Achievements
- Responded promptly to all comments and customer queries, ensuring organizational targets were met.
- Developed engaging multimedia content for social media channels, enhancing online presence.
- Provided ongoing client support via email and phone, maintaining high levels of customer satisfaction.
Experience
Community Manager
Responded to all comments and customer queries within organisational targets., Provided engaging text, image and video content for social media accounts., Provided ongoing client support through email and telephone contact.
Call Center Agent
Maximised customer engagement and satisfaction by delivering excellent customer service.
Call Center Agent
Calling a list of customers to request for donations and helping various organizations such as: firefighters, police, hospitals, among others.
Call Center Agent
Adult Animation Assistant
Conflict and dispute resolution., Service prioritisation, Effective customer upselling, Content creation