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Logistics and Customer Service Professional with 20+ Years of Experience
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Competencies
Expertise in managing warehouse operations, cargo handling, and inventory control to optimize supply chain efficiency.
Skilled in building and maintaining productive customer relationships, enhancing satisfaction and loyalty.
Proficient in creating detailed reports to support operational and sales strategies.
Effective in handling customer inquiries, training staff, and collaborating with team members.
Experience in training staff on new products and procedures to improve overall team performance.
Education
Languages
Summary
Dedicated logistics specialist with over 20 years of experience in warehouse management, cargo handling, and customer relations. Proven ability to streamline operations, build client trust, and support team development. Committed to delivering reliable and efficient service.
Key Achievements
- Streamlined inventory management processes, ensuring accuracy and efficiency in warehouse operations.
- Successfully coordinated cargo receiving and dispatching, reducing errors and improving turnaround times.
- Built strong customer relationships through effective communication, leading to increased client retention.
- Generated detailed sales and inventory reports, supporting strategic decision-making.
- Trained store staff on new product lines, boosting sales performance and product knowledge.
Experience
Warehouse Administrator/Receiving & Dispatching Clark
Unload incoming shipments, inspect the contents for accuracy and quality, and compare against purchase orders & invoices. Update inventory records & databases with received items, ensuring that stock levels are maintained appropriately. Inspect goods for damages or discrepancies and report any issues to management or suppliers. Arrange items in the warehouse and maintain cleanliness and orderliness of the receiving area. Prepare and maintain records of received goods, including packing slips and delivery receipts. Coordinate with suppliers, drivers, and warehouse staff to ensure smooth operations and resolve any issues related to shipments
Freight Handling Learnership
Receiving cargo from the airport, making sure the quantity & house waybill correspondence with the paperwork. Off-loading cargo & distributing it to the respective cages. Creating picking slips on cargo wise. Picking the correct quantity as shown on the picking and distributing the cargo. Q’cing all cargo before loading it into the trucks. Ensuring cages are up to S5 Standards. Organize orders for pickup & delivery. Ensure items are packed & labeled ready for loading & shipping. Maintain an inventory & regularly update it. Ensure the inventory is controlled & maintained with high quality for the purpose of audits
Teachers Assistant
Telemarketer
Compiling daily and weekly reports. Building relationships with new customers. Answer telephone calls and emails from customers. Handle customer questions via email and telephonically. Taking and processing of telephonic orders from customers. Secure information by completing database of all client contacts. Promote and explain the product range to prospective customers
New Customer Liaison Officer
Compiling daily and weekly reports. Building relationships with new customers. Updating new customer base records on the system. Taking and processing of telephonic orders from customers. Channel all customer complaints to relevant Internal Sales reps
Samsung Sambassador
Daily checking of inventory. Compiling weekly and monthly sales reports. Training in store sales staff on new mobiles. Weekly collecting of sales figures from various stores. Answering customer’s complaints and queries telephonically & assisting in resolving complaints they may have with various devices. Attending to walk in customers for sales & queries on mobile devices