Shanice - Medical Receptionist-Team Member

Demonstrated experience with Medical Reception.

Demonstrated experience with Patient Check In and Check Out.

Demonstrated experience with Multi Line Phone Systems.

Demonstrated experience with Referral Coordination.

Demonstrated experience with Front Desk Operations.

Manage incoming patient and member inquiries while providing professional and courteous customer service.. Schedule appointments, update patient information, verify insurance eligibility, and assist with coordination of healthcare services.. Maintain accurate documentation within electronic systems and ensure patient records remain current and compliant.. Assist with benefits questions, referrals, authorizations, and appointment related concerns.. Collaborate with providers and internal departments to support efficient patient care and smooth office operations while maintaining strict HIPAA compliance.

Provided front office support by scheduling appointments, updating patient demographics, verifying insurance coverage, and maintaining medical records.. Assisted patients with questions regarding appointments, referrals, benefits, and provider services.. Managed incoming calls, documented patient interactions, and ensured timely follow up on requests.. Coordinated communication between patients, providers, and healthcare staff to support quality patient care and efficient daily operations.

Delivered exceptional customer service by assisting clients with policy inquiries, account updates, documentation processing, and problem resolution.. Maintained accurate records while ensuring confidentiality and professionalism.. Managed high call volumes and provided timely support to enhance customer satisfaction.

Assisted patients and members with healthcare enrollment, insurance verification, and provider related inquiries.. Educated individuals on available healthcare services, documentation requirements, and enrollment procedures.. Maintained accurate records and supported communication between members and healthcare organizations.

Performed patient intake, obtained vital signs, collected specimens, completed venipuncture procedures, and documented patient information in electronic medical records.. Assisted with appointment scheduling, patient registration, insurance verification, referral processing, and front office administrative duties.. Supported providers in delivering quality patient care while maintaining compliance with healthcare regulations.

Provided direct patient care for dialysis patients while monitoring vital signs and documenting treatment information.. Maintained patient records, reviewed physician orders, and assisted with front office responsibilities including scheduling, insurance verification, patient registration, and medical record maintenance.. Supported quality patient care through excellent communication and attention to detail.